How do I open a Demo Account?
To open a Demo account, please fill in your details on the demo account opening page: http://templerfx.com/account-registration/demo-account and follow the instructions received by email.
When my my Demo Account willl expire?
Your Demo Account will expire in 30 days. In that case your demo account will be automatically deleted by our server.
I did not receive my login and password details when opening a Demo Account. What should I do?
The login and password are sent to the email address provided on the Demo account opening form. If you do not receive the email right after the demo account registration, please wait for an hour or so. You may also need to check your Spam (Junk) folder. For any assistance please call our Client Services team on +44 (0)2030513902 or send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it
How do I add funds to a demo account? How do I change leverage on my demo account?
Unfortunately, this is impossible.
Do I have to supply genuine contact details ? I don’t want to receive any Spam.
If you supply inaccurate information then your account may be deleted.
Templer FX will never disclose your contact details to any third parties, but will use your details to let you know of any important changes that may affect your account.
What are your spreads for the Templer FX Trader Demo account?
Our Demo spreads are variable, reflecting the price feed of our Live Accounts.
If you require the minimum and typical spreads for Micro ,Mini and Standard accounts, click here.
I forgot the password for my demo account. What should I do?
After you open a demo account, the password for MetaTrader will be sent via MetaTrader Internal Mail and e-maill. Please check for the email with the password in your Mailbox (find the "Mailbox" tab in the "Terminal" window) or in the inbox of your e-mail used for registration via website.If you still can't find your password, you will need to open a new demo account. You may not recover passwords for your demo accounts.
end faq
How soon will my funds be credited to my account ?
Funds received by Debit or Credit Card are normally credited within three hours of receipt. Normally it could take up to 24 hours.
Deposits made using your Debit or Credit card beyond the core business hours of 9.00am – 5.00pm London time may not be credited until the next working day.
Funds received during the day by a Bank Wire will be credited no later than the next Business day, although we strive to credit as many as possible on the day of receipt.
Will you close my live account if it has a zero account balance?
No, we will not. You can have a functioning live account with a zero account balance.
How long does it take for funds to reach my bank account?
It depends on the country the money is sent to. Standard bank wire within the EU takes 3 working days. Bank wires to some countries take up to 5 working days.
I have several trading accounts, is it possible to transfer funds between them? Do you charge any commission for this service?
To transfer funds between MetaTrader 4 accounts opened in your name, please use common "Funds Withdrawal Form".
We do not charge any commission for this service and if any currency conversion is required we will use a current spot rate.
Is there a fee for depositing and withdrawing funds?
Depositing funds
Templer FX does not charge anything for depositing and withdrawing funds. Your bank (or payment system) will charge you for carrying out a bank transfer (banks rates may vary).
Withdrawals
Our Bank will charge for some withdrawals, please refer to our Charges table for full details.
More information on electronic payment methods charges can be found on the"Deposit/Withdaw" page
What do I do if I want to withdraw my money?
Bank wire:You need to complete our withdrawal form and send it to our Back Office department. Your money will be transferred to the bank account that opened in your name.
Withdrawals are processed within 24 hours.
Contact transfer system:You need to complete our withdrawal form and send it to our Back Office department.Withdrawals are processed within 24 hours.Please note that there is a limit of 200 USD per day.
Bank card:You need to complete our secure withdrawal form and send it to our Back Office department.Withdrawals are processed within 24 hours.Please note that there is a limit of 200 USD per day.
Can I withdraw my money if I have an open position(s)?
No, you can not.If you do have opened position(s) in your trading account we will not carry out the withdrawal request until you re-submit a withdrawal form and close the open positions in your account.
Which currencies can I use to place a deposit in my trading account?
You can deposit money with us in USD, EUR, GBP and CHF . If you have an account in USD but transfer funding in EUR, the Euros you have sent us will be converted into US Dollars by Templer FX at the prevailing inter-bank price at the time. It is possible to have trading accounts in USD and EUR.
My funds deducted from my Card but not reached my trading account. What should I do?
If your funds were deducted from your Card but not reached your trading account, it means that your transaction is being verified by LiqPAY. In order to have transactions processed instantly it is required to verify your card.
How can I verify my Card?
To verify your card you need to:
- Enter your card details and click "Confirm" button;
- Choose "Card Verification";
- Once card verification option is enabled any random amount from $0,1 to $3,00 will be blocked on your card;
- Confirm exact amount blocked with your Internet-banking, Mobile banking or your bank representatives;
- Enter exact amount which was blocked on your card in the designated field of LiqPAY official site. This amount to be entered without any spaces or separating characters;
In case entered amount is correct your card will be verified and all further payments will be executed instantly.