How soon will my funds be credited to my account ?
Funds received by Debit or Credit Card are normally credited within three hours of receipt. Normally it could take up to 24 hours.
Deposits made using your Debit or Credit card beyond the core business hours of 9.00am – 5.00pm London time may not be credited until the next working day.
Funds received during the day by a Bank Wire will be credited no later than the next Business day, although we strive to credit as many as possible on the day of receipt.
Will you close my live account if it has a zero account balance?
No, we will not. You can have a functioning live account with a zero account balance.
How long does it take for funds to reach my bank account?
It depends on the country the money is sent to. Standard bank wire within the EU takes 3 working days. Bank wires to some countries take up to 5 working days.
I have several trading accounts, is it possible to transfer funds between them? Do you charge any commission for this service?
To transfer funds between MetaTrader 4 accounts opened in your name, please use common "Funds Withdrawal Form".
We do not charge any commission for this service and if any currency conversion is required we will use a current spot rate.
Is there a fee for depositing and withdrawing funds?
Depositing funds
Templer FX does not charge anything for depositing and withdrawing funds. Your bank (or payment system) will charge you for carrying out a bank transfer (banks rates may vary).
Withdrawals
Our Bank will charge for some withdrawals, please refer to our Charges table for full details.
More information on electronic payment methods charges can be found on the"Deposit/Withdaw" page
What do I do if I want to withdraw my money?
Bank wire:You need to complete our withdrawal form and send it to our Back Office department. Your money will be transferred to the bank account that opened in your name.
Withdrawals are processed within 24 hours.
Contact transfer system:You need to complete our withdrawal form and send it to our Back Office department.Withdrawals are processed within 24 hours.Please note that there is a limit of 200 USD per day.
Bank card:You need to complete our secure withdrawal form and send it to our Back Office department.Withdrawals are processed within 24 hours.Please note that there is a limit of 200 USD per day.
Can I withdraw my money if I have an open position(s)?
No, you can not.If you do have opened position(s) in your trading account we will not carry out the withdrawal request until you re-submit a withdrawal form and close the open positions in your account.
Which currencies can I use to place a deposit in my trading account?
You can deposit money with us in USD, EUR, GBP and CHF . If you have an account in USD but transfer funding in EUR, the Euros you have sent us will be converted into US Dollars by Templer FX at the prevailing inter-bank price at the time. It is possible to have trading accounts in USD and EUR.
My funds deducted from my Card but not reached my trading account. What should I do?
If your funds were deducted from your Card but not reached your trading account, it means that your transaction is being verified by LiqPAY. In order to have transactions processed instantly it is required to verify your card.
How can I verify my Card?
To verify your card you need to:
- Enter your card details and click "Confirm" button;
- Choose "Card Verification";
- Once card verification option is enabled any random amount from $0,1 to $3,00 will be blocked on your card;
- Confirm exact amount blocked with your Internet-banking, Mobile banking or your bank representatives;
- Enter exact amount which was blocked on your card in the designated field of LiqPAY official site. This amount to be entered without any spaces or separating characters;
In case entered amount is correct your card will be verified and all further payments will be executed instantly.
end faq
How soon will my funds be credited to my account ?
Funds received by Debit or Credit Card are normally credited within three hours of receipt. Normally it could take up to 24 hours.
Deposits made using your Debit or Credit card beyond the core business hours of 9.00am – 5.00pm London time may not be credited until the next working day.
Funds received during the day by a Bank Wire will be credited no later than the next Business day, although we strive to credit as many as possible on the day of receipt.
Will you close my live account if it has a zero account balance?
No, we will not. You can have a functioning live account with a zero account balance.
How long does it take for funds to reach my bank account?
It depends on the country the money is sent to. Standard bank wire within the EU takes 3 working days. Bank wires to some countries take up to 5 working days.
I have several trading accounts, is it possible to transfer funds between them? Do you charge any commission for this service?
To transfer funds between MetaTrader 4 accounts opened in your name, please use common "Funds Withdrawal Form".
We do not charge any commission for this service and if any currency conversion is required we will use a current spot rate.
Is there a fee for depositing and withdrawing funds?
Depositing funds
Templer FX does not charge anything for depositing and withdrawing funds. Your bank (or payment system) will charge you for carrying out a bank transfer (banks rates may vary).
Withdrawals
Our Bank will charge for some withdrawals, please refer to our Charges table for full details.
More information on electronic payment methods charges can be found on the"Deposit/Withdaw" page
What do I do if I want to withdraw my money?
Bank wire:You need to complete our withdrawal form and send it to our Back Office department. Your money will be transferred to the bank account that opened in your name.
Withdrawals are processed within 24 hours.
Contact transfer system:You need to complete our withdrawal form and send it to our Back Office department.Withdrawals are processed within 24 hours.Please note that there is a limit of 200 USD per day.
Bank card:You need to complete our secure withdrawal form and send it to our Back Office department.Withdrawals are processed within 24 hours.Please note that there is a limit of 200 USD per day.
Can I withdraw my money if I have an open position(s)?
No, you can not.If you do have opened position(s) in your trading account we will not carry out the withdrawal request until you re-submit a withdrawal form and close the open positions in your account.
Which currencies can I use to place a deposit in my trading account?
You can deposit money with us in USD, EUR, GBP and CHF . If you have an account in USD but transfer funding in EUR, the Euros you have sent us will be converted into US Dollars by Templer FX at the prevailing inter-bank price at the time. It is possible to have trading accounts in USD and EUR.
My funds deducted from my Card but not reached my trading account. What should I do?
If your funds were deducted from your Card but not reached your trading account, it means that your transaction is being verified by LiqPAY. In order to have transactions processed instantly it is required to verify your card.
How can I verify my Card?
To verify your card you need to:
- Enter your card details and click "Confirm" button;
- Choose "Card Verification";
- Once card verification option is enabled any random amount from $0,1 to $3,00 will be blocked on your card;
- Confirm exact amount blocked with your Internet-banking, Mobile banking or your bank representatives;
- Enter exact amount which was blocked on your card in the designated field of LiqPAY official site. This amount to be entered without any spaces or separating characters;
In case entered amount is correct your card will be verified and all further payments will be executed instantly.