On your application form you ask for my financial background and investment experience, what do you need this information for?
We collect this information for our records and for regulatory reasons, it should not affect your application and you can be sure that all information is held safely.
What is a telephone password?
Telephone password is a password we ask when you contact us with any account queries. Telephone password can consist of a word or number or combination of both. Please note that we will never ask you for your master password that you use to login into your account. We recommend that you never reveal your master or telephone password to anyone.
Can I change my application form after it has been submitted?
Yes, you can. If you need to amend any information on the application form, please feel free to do so. You will need to print out the application form, make any necessary corrections, put initials next to the corrections, sign and send us a copy via email or fax.
How long does it take to open a Live Account?
It depends on how quickly you can provide us with the required supporting documents. On average the process takes a couple of days. Once the documents have been submitted, we should contact you within 48 hours. If you do not get any reply within 3 working days, please send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it to check if we have received your documents.
What is a certified copy?
A certified copy is a copy of the original document, which must contain the following information:
• Notary, lawyer or bank manager’s official stamp
• Full name of person who certifies the document
• Signature of person who certifies the document
• Business address of person who certifies the document
• The date the document has been certified
• The document must contain the words “certified as a true copy”
We cannot accept any document that does not contain all of the above information.
What if all my utility bills are not in my name?
We are not able to accept any documents that do not contain or confirm your full name and current residential address. It must also be dated within the last 3 months, and must have been sent to your current residential address via the post as we are not able to accept internet statements.
We can only accept the following documents as proof of address:
• Bank statement
• Credit card statement
• Utility bill (gas/water/electric/landline telephone)
Can you accept my ID/passport/Driver license without certification?
Yes, in most cases we can accept a machine readable passport without certification.
Can I open a joint account?
Yes, you can. To apply online please go to http://templerfx.com/account-registration/live-account.
There is a maximum of two people per application.
Why do I need to certify my documents?
As a regulated firm we have procedures in place to identify our clients and we take a risk based approach to this. Therefore it is sometimes necessary to ask client to have their identity documents certified before they are sent to us. One purpose of this to prevent impersonation fraud being committed against our clients, so this is in the interests of our clients.
If I want to open more than one account, do I need to complete another application form and send ID documents?
To request an additional account you need to complete an ‘Account Application Form’.
If you have any questions please call our Account Opening Team on +442030513902.
end faq
How soon will my funds be credited to my account ?
Funds received by Debit or Credit Card are normally credited within three hours of receipt. Normally it could take up to 24 hours.
Deposits made using your Debit or Credit card beyond the core business hours of 9.00am – 5.00pm London time may not be credited until the next working day.
Funds received during the day by a Bank Wire will be credited no later than the next Business day, although we strive to credit as many as possible on the day of receipt.
Will you close my live account if it has a zero account balance?
No, we will not. You can have a functioning live account with a zero account balance.
How long does it take for funds to reach my bank account?
It depends on the country the money is sent to. Standard bank wire within the EU takes 3 working days. Bank wires to some countries take up to 5 working days.
I have several trading accounts, is it possible to transfer funds between them? Do you charge any commission for this service?
To transfer funds between MetaTrader 4 accounts opened in your name, please use common "Funds Withdrawal Form".
We do not charge any commission for this service and if any currency conversion is required we will use a current spot rate.
Is there a fee for depositing and withdrawing funds?
Depositing funds
Templer FX does not charge anything for depositing and withdrawing funds. Your bank (or payment system) will charge you for carrying out a bank transfer (banks rates may vary).
Withdrawals
Our Bank will charge for some withdrawals, please refer to our Charges table for full details.
More information on electronic payment methods charges can be found on the"Deposit/Withdaw" page
What do I do if I want to withdraw my money?
Bank wire:You need to complete our withdrawal form and send it to our Back Office department. Your money will be transferred to the bank account that opened in your name.
Withdrawals are processed within 24 hours.
Contact transfer system:You need to complete our withdrawal form and send it to our Back Office department.Withdrawals are processed within 24 hours.Please note that there is a limit of 200 USD per day.
Bank card:You need to complete our secure withdrawal form and send it to our Back Office department.Withdrawals are processed within 24 hours.Please note that there is a limit of 200 USD per day.
Can I withdraw my money if I have an open position(s)?
No, you can not.If you do have opened position(s) in your trading account we will not carry out the withdrawal request until you re-submit a withdrawal form and close the open positions in your account.
Which currencies can I use to place a deposit in my trading account?
You can deposit money with us in USD, EUR, GBP and CHF . If you have an account in USD but transfer funding in EUR, the Euros you have sent us will be converted into US Dollars by Templer FX at the prevailing inter-bank price at the time. It is possible to have trading accounts in USD and EUR.
My funds deducted from my Card but not reached my trading account. What should I do?
If your funds were deducted from your Card but not reached your trading account, it means that your transaction is being verified by LiqPAY. In order to have transactions processed instantly it is required to verify your card.
How can I verify my Card?
To verify your card you need to:
- Enter your card details and click "Confirm" button;
- Choose "Card Verification";
- Once card verification option is enabled any random amount from $0,1 to $3,00 will be blocked on your card;
- Confirm exact amount blocked with your Internet-banking, Mobile banking or your bank representatives;
- Enter exact amount which was blocked on your card in the designated field of LiqPAY official site. This amount to be entered without any spaces or separating characters;
In case entered amount is correct your card will be verified and all further payments will be executed instantly.